Delivery & Return Policy
Last updated: 2026-02-23
Rezask is a digital subscription service. There is no physical product or shipment involved. This page explains how service delivery, refunds, and cancellations work.
Service Delivery Method
Rezask is delivered entirely online as a digital service. There is no physical shipment. Upon successful payment, your account is activated instantly and you gain immediate access to all features included in your subscription plan. You will receive a confirmation email with your account details and a link to begin onboarding.
Activation Process
After your payment is processed, the following happens automatically: (1) Your subscription is activated immediately. (2) A confirmation email is sent to your registered email address. (3) You are redirected to the onboarding wizard to set up your business profile, services, and working hours. (4) Your public booking page becomes available for your clients to book appointments.
Refund Conditions
Since Rezask is a digital service that is activated immediately upon payment, the 14-day withdrawal right (cayma hakkı) under the Distance Contracts Regulation does not apply once the service has been accessed, provided you gave explicit consent to immediate activation at checkout. However, refunds are issued in the following cases: (a) Duplicate or erroneous charges — full refund of the duplicate amount. (b) System errors that prevented service delivery — full refund or service credit. (c) Billing errors — correction and refund of the overcharged amount. To request a refund, email hello@rezask.com with your account details and the reason for your request. Approved refunds are processed within 14 business days. Credit card refunds may take an additional 3–10 business days to appear on your statement, depending on your bank.
Subscription Cancellation
You may cancel your subscription at any time from your dashboard under Settings > Billing. Upon cancellation: (a) Your subscription remains active until the end of your current billing period. (b) No further charges will be made. (c) After the billing period ends, your account will be downgraded to the free tier. (d) Your data is retained for 90 days after cancellation, after which it may be permanently deleted. No partial refunds are provided for unused time within a billing period.
Service Availability & Technical Issues
Rezask strives for 99.9% uptime. In the event of extended service interruptions exceeding 24 consecutive hours caused by our systems, affected subscribers may request a proportional service credit by contacting hello@rezask.com. Scheduled maintenance windows are communicated in advance via email and in-app notifications.